Promises
Thinking of joining the APS
"Family of Clients?"
Here is a couple of "Housekeeping Rules" before we start.
Our Promise to You:
That your work will be assigned to someone who will look after you – a friendly face you can relate to and who understands you and your business’s needs.
We will set expectations early on in any dealings with you, and we will keep clear lines of communication open, and do so in a friendly, courteous manner.
We will do our very best to provide you with all that you need for you and your business to succeed. Our services are aimed at helping you to add significant value to your business assets.
Our prices will be fair and will reflect the quality of service that you receive.
We will use plain English in our dealings with you – we don’t see a need to "bamboozle you" with industry acronyms and technical jargon that doesn’t add anything to your everyday life.
We will return your phone calls or emails within 1 business day – even if it’s just to say, "We are still working on a solution and will advise you when the outcome is revealed."
We will always act with integrity and honesty and promise to use and keep the information you provide us in a secure and confidential manner.
Your Promise to Us:
To respond to requests for information in a timely manner.
To give as much warning as possible when unusual requests are made (e.g. urgent financial statements for your bank, etc).
To understand that certain times of the year are busier than others.
To pay your bills in a timely manner, in accordance with our business terms.
To listen to our advice with an open mind – even though you may decide not to implement it.
If these are things that you think we can agree on, then....